0191 478 5959

Aiming to enable visually impaired people to enjoy the quality of life others take for granted.

Job Vacancy

Staff Support Worker
Organisation: Sight Service 
Salary: £8.29 per hour 
Contract Type: Permanent 

There are two positions available both for 20 hours per week

How to apply

If you are interested in these roles please Email your CV and a supporting statement, of no more than 500 words, that highlights why you have the skills, knowledge and experience to be successful in this post.


(Please ensure you include the Job title within the subject heading)

 Closing date: 9:00am Monday 2nd September 2019

Location: You will be base at our centre in GATESHEAD


Job Title:                      Staff Support Worker

Responsible to:          Enablement Manager

Responsible for:         N/A

Location:                     Gateshead/South Tyneside

Salary:                          £15,088 pro-rata (20 hours per week)

Main Tasks

  1. To assist VI staff member with mobility and orientation around the workplace, especially when working out of the office environment.
    To drive VI staff member to and from appointments during the working day.
  2. To assist with administrative tasks such as note taking, typing reports, photocopying, scanning documents, filing, sending faxes etc.
  3. To assist with entering data on the electronic client management system, keeping accurate records and recording information for monitoring purposes.
  1. To read written information to VI staff member as and when required.
  1. To assist with transcribing information into accessible formats e.g. large print, audiotape etc.
  2. To assist VI staff member to find files, references, articles etc.
  3. To complete the necessary Access to Work (ATW) paperwork and submit to the Manager at the end of each month taking into account the time limits set from time to time by ATW.
  1. To support VI staff member when attending training and meetings by taking relevant notes and transcribing them into the relevant format.
  2. To carry out any other task to enable VI staff member to carry out his/her role.
    To work as an effective member of the Sight Service team, contributing to all aspects of development, innovation and engagement, as may reasonably be required taking account of the nature and scope of the duties of this position. The staff team is structured to enable team members to work cross functionally depending on experience and skillset even if their primary assignment is not to that area.
  1. To work cooperatively in conjunction with other Sight Service staff/departments to implement the organisation’s business plan.  It is a requirement of all staff that they:
  • Work to support the values of the charity.  These promote respect of service users recognising their skills and entitlement to choice, dignity and independence.
  • Work positively in support of the principles outlined in the organisation’s Equality and Diversity Policy.
  • Assist in maintaining a safe working environment by attending training in basic and specialist health and safety as necessary, both on appointment and as changes in duties and the law require and to follow the requirements of the Sight Service Health and Safety at Work policy and any local codes of safe working practices.
  • Comply with the requirement of the charity’s employment policies and procedures.

Special Requirements

The post will involve often working without direct supervision, occasional lone working and some working out of normal office hours.

A willingness to work in an environment with Guide Dogs is essential. 

Whilst we anticipate that much of the support undertaken by this role will be delivered face to face, telephone, e-mail and online from our main office in Gateshead, occasional travel across the Gateshead and South Tyneside may be required; therefore a driving licence, access to a vehicle for work purposes and willingness to travel is required.

An enhanced DBS Disclosure is required for this post.




GCSE C and above or equivalent in Maths and English    



Proficient use of the Microsoft Office suite of programmes



Knowledge of any database or CRM systems (e.g. Charity Log, SalesForce or others)









Excellent oral and written communication skills



Excellent organisational skills with the ability to manage own work independently, organise multiple tasks and achieve results without close supervision.



Willingness to learn new software packages



Creativity and resourcefulness to help identify solutions to problems









Working with a wide range of service users especially older people and people with disabilities and a thorough understanding of practical and emotional difficulties faced.



Experience of working with visually impaired people









Commitment to delivering a professional, but welcoming, quality service user focused service.



Must possess high standard of integrity



A commitment to work in accordance with the principles of equality and diversity



A flexible approach and willingness to learn and develop



A positive and personable approach